Privacy Policy – How OKWW Protects Your Personal Data

01Introduction

okww takes the privacy of its players seriously. We understand that when you share personal information with us — whether during registration, when making a deposit or when contacting support — you are trusting us to handle that information responsibly. This Policy sets out exactly how we do that.

This Policy applies to all personal data collected through the okww website at okww.asia and through the okww Android app. It covers data collected directly from you, data collected automatically when you use the platform and data received from third-party service providers in connection with your account.

okww is committed to handling personal data in a way that is transparent, fair and proportionate. We collect only what we need, we use it only for the purposes described in this Policy and we do not hold it for longer than necessary. If you have any questions about how your data is handled, you can contact us at any time at [email protected].

02Data We Collect

okww collects personal data in three main ways: information you provide directly, information collected automatically when you use the platform and information received from third parties in connection with your account.

Category	Examples	How Collected
Identity Data	Full name, date of birth, gender, nationality	Registration form, KYC verification
Contact Data	Email address, phone number	Registration form, account settings
Financial Data	bKash/Nagad account number, transaction history	Deposit and withdrawal processes
Technical Data	IP address, device type, browser, operating system	Automatically when you access the platform
Usage Data	Games played, bet amounts, session duration, login times	Automatically during platform use
Verification Data	Government-issued ID, proof of payment method	KYC process prior to first withdrawal
Communications Data	Support chat transcripts, email correspondence	When you contact okww support

okww does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health information unless specifically required by law or for responsible gaming purposes (for example, if you request self-exclusion).

03How We Use Your Data

okww uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The main purposes for which we use your personal data are:

Account management — to create and maintain your okww account, verify your identity and manage your account settings.
Payment processing — to process your deposits and withdrawals securely and to maintain accurate transaction records.
Platform operation — to provide access to games, process bets, calculate winnings and deliver the core features of the okww platform.
Legal compliance — to meet our obligations under applicable laws, including anti-money laundering (AML) requirements and age verification obligations.
Fraud prevention and security — to detect and prevent fraudulent activity, unauthorised account access and abuse of the platform.
Responsible gaming — to monitor gaming patterns and identify players who may need support, and to administer self-exclusion and deposit limit requests.
Customer support — to respond to your enquiries, resolve disputes and improve the quality of our support service.
Platform improvement — to analyse usage patterns and technical performance data in order to improve the okww platform for all players.
Marketing communications — to send you promotional offers and updates about okww, where you have given your consent to receive such communications. You can opt out at any time.

okww will never use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. If automated processes are used in fraud detection or account review, a member of the okww team will always review the outcome before any action is taken.

04Legal Basis for Processing

okww processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is being used:

Contract performance — processing is necessary to fulfil our obligations to you under the okww Terms and Conditions, including operating your account and processing payments.
Legal obligation — processing is required to comply with applicable laws, such as AML regulations and age verification requirements.
Legitimate interests — processing is necessary for okww's legitimate business interests, such as fraud prevention, platform security and service improvement, provided those interests are not overridden by your rights.
Consent — for marketing communications and non-essential cookies, we rely on your explicit consent. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05Data Sharing

okww does not sell, rent or trade your personal data to any third party. We share personal data only in the following limited circumstances, and only to the extent necessary for the specific purpose:

Payment processors — bKash, Nagad and bank transfer providers receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.
Identity verification providers — when you complete KYC verification, your identity documents are processed by a trusted third-party verification service. This provider is bound by a data processing agreement with okww and may only use your data for verification purposes.
Game providers — the game studios whose titles are available on okww may receive limited technical data (such as player session identifiers) necessary to deliver the game. They do not receive your full personal profile.
Legal and regulatory authorities — okww may be required to disclose personal data to law enforcement agencies, regulatory bodies or courts where required by law or in response to a valid legal request.
Business transfers — in the event of a merger, acquisition or sale of all or part of okww's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer in advance.

All third parties with whom okww shares personal data are required to maintain appropriate technical and organisational security measures to protect that data. okww does not permit third parties to use your data for their own marketing purposes.

06Cookies and Tracking

okww uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse how the platform is used. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

okww uses the following types of cookies:

Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
Functional cookies — remember your preferences such as language settings and display options to improve your experience on return visits.
Analytics cookies — collect anonymised data about how players use the platform, which pages are visited most and where errors occur. This data is used to improve the platform. okww uses privacy-respecting analytics tools that do not share data with advertising networks.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the okww platform. okww does not use third-party advertising cookies or share your browsing data with ad networks.

07Data Retention

okww retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Account data — retained for the duration of your account and for a period of 5 years after account closure, in line with standard financial record-keeping requirements.
Transaction records — retained for a minimum of 5 years from the date of the transaction, as required by anti-money laundering regulations.
Identity verification documents — retained for 5 years after account closure or the completion of the relevant transaction, whichever is later.
Support communications — retained for 2 years from the date of the last communication, unless the communication relates to an ongoing dispute.
Technical and usage data — retained in anonymised or aggregated form for platform analytics purposes. Identifiable technical data is deleted within 12 months of collection.

When personal data is no longer required, okww deletes or anonymises it securely. If deletion is not immediately possible due to technical constraints, the data is isolated and protected until deletion can be completed.

08Data Security

okww implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include:

TLS encryption for all data transmitted between your device and the okww platform.
Encrypted storage of sensitive data including passwords and payment information.
Access controls that restrict internal access to personal data on a strict need-to-know basis.
Regular security audits and vulnerability assessments of the platform infrastructure.
Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
Monitoring systems that detect and alert on suspicious access patterns in real time.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your okww account, please contact support immediately at [email protected]. In the event of a data breach that is likely to result in a risk to your rights, okww will notify affected players without undue delay.

09Your Privacy Rights

You have a number of rights in relation to the personal data okww holds about you. These rights can be exercised by contacting the okww support team at [email protected]. okww will respond to all data rights requests within 30 days.

Right of Access

Request a copy of all personal data okww holds about you, along with information about how it is used.

Right to Rectification

Request correction of any inaccurate or incomplete personal data held in your okww account.

Right to Erasure

Request deletion of your personal data where it is no longer necessary, subject to legal retention obligations.

Right to Restriction

Request that okww restricts processing of your data while a dispute or correction request is being resolved.

Right to Portability

Request a copy of your personal data in a structured, machine-readable format for transfer to another service.

Right to Object

Object to processing of your data for direct marketing purposes or where processing is based on legitimate interests.

To exercise any of these rights, email [email protected] with the subject line "Data Rights Request" and a description of your request. okww may need to verify your identity before processing the request. There is no charge for exercising your data rights.

10Children's Privacy

The okww platform is strictly for adults aged 18 and above. okww does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered on the okww platform or that we have inadvertently collected data from a minor, please contact us immediately at [email protected].

Upon receiving such a report, okww will investigate promptly and, if confirmed, will close the account, delete all associated personal data and return any deposited funds to the payment method used, in accordance with our underage gaming policy.

11Changes to This Policy

okww may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When changes are made, the updated Policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how your personal data is used, okww will notify registered players by email in advance of the changes taking effect. Your continued use of the okww platform after any changes constitutes acceptance of the updated Policy.

We encourage you to review this page periodically to stay informed about how okww protects your privacy. If you have any concerns about changes to this Policy, please contact us before continuing to use the platform.

12Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way okww handles your personal data, please get in touch with the okww support team. We aim to respond to all privacy-related enquiries within 24 hours.

Email: [email protected]

Support Hours: 24 hours a day, 7 days a week

Platform: okww.asia

For questions about our Terms and Conditions, visit okww.asia/terms-conditions. For responsible gaming support, visit our Responsible Gaming page. For general help, visit our FAQ.